Pool Care: The Basics

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FAQs and Trouble Shooting Guide

The material used in making your portable pool liner is the very strongest poly-reinforced liner material available. So strong is this type of material, it actually resists ripping and tearing.


However, it can be punctured. Although punctures, pin-holes and small drip leaks are not covered under warranty it is important to understand that they have no impact on the structural integrity of your pool and never has a small leak or puncture resulted in a failed liner. So take care when unpacking, moving and assembling your pool liner.


“Heal Thyself Pool.”

As hard as it may be to believe, your pool actually can heal itself. How is that possible? Because of the tightly woven polyester scrim embedded in the liner material, a puncture will not rip or tear further. In most cases, an unintentional puncture is as small as the head of a ball-point pen. In this case, the impurities found in your water will eventually clog-up the opening. You can actually see it happening over a period of time. However, if you don’t want to wait, you can use the included repair kit. Oh, and you can even repair your pool while it is still filled with water.


Trouble-Shooting
What is “weeping”?: Weeping is a natural occurrence with welded liner material. What is happening is a small amount of pool water is being squeezed out of a new liner’s welded areas. If your ground has a slope or grade to it, this small amount of water may form a puddle. Weeping is only temporary and stops within a short amount of time.


My pool was punctured what can I do?: A puncture on your pool is easily fixable. In most cases, the puncture can be fixed without draining the pool. Simply use the repair kit included with your pool.


I have been told that a leak is the sign of a pool liner about to give way: This is true of the old non-reinforced vinyl liners of yesteryear (used with the metal-sided above-ground pool). If a leak occurred with those liners, they would easily rip further. This is NOT the case with your pool. The reinforced material used in your pool is similar to what is used with military inflatable boats. This material actually resists ripping and tearing.


Can I let my dog or cat play in the pool?: We would be very surprised if you can get your cat to play in the pool. Dogs, on the other hand, love our pools. Their claws will not damage the liner, but may scuff the surface. But be careful, dog hair could play havoc with your filtering system.


My U-Pipes are digging into the ground.: This may happen, even if you place your pool on asphalt. Water seeks its own level and if your ground has settled at all, the U-Pipes may dig down a bit.


The pool wall is really bowed in.: As mentioned before this may occur as your pool is filling or if it is only partially filled. But once the pool water reach 2/3 full the bowing should decrease. If it persists, then your ground has compacted and maybe settling under the liner more the perimeter. You may need to drain and relevel the ground.



The Vertical openings in the liner do not line up with the holes in the horizontal pipes.: If the frame is not firmly connected, this can slightly misalign the holes and openings (usually on the long sides). This is not a problem and will not interfere with your pools structural integrity.


One on my corners has popped out.: It is rare, but it has happened. Your pool will not fail, fall over, or collapse (our competitors do not even have corners on their pools). Unfortunately, the only way to re-attach the corner is to drain the pool. If this happens, leave it for the season, then, when the pool is not being uses as much, drain it and re-attach the corner.


My pool is creaking.: This will probably happen for the first few days. The pool is settling and the liner is adjusting on the frame. There is nothing ominous about this sound.


There is a dirty ring at my water edge.: Just like a bathtub, a dirty ring may form along the water edge. This is a combination of pollutants in your water combining and drying on the water edge of your inside liner. Usually just a little rubbing will remove it. For more stubborn stains check with your local pool supply dealer, they will have something for you to use that will not harm the liner.


Are there any chemicals that can harm my liner?: Chlorine is perhaps that harshest chemical you will introduce to your pool. This, if poured directly on the liner, may/will cause fading but will not deteriorate the liner material. Do not use any kind of petroleum solvent (paint thinner, acetone, etc…). This will dissolve the PVC coating on your liner.


What can I use to clean my liner?: In most cases, regular dish soap and water will work fine. For more stubborn stains, you can use denatured alcohol (found in most hardware stores). This will clean without damage to the liner material.


Can I leave my pool up all year-round?: Yes. It can even freeze solid without any damage to the liner. Remember this liner material is NOT like the traditional non-reinforced vinyl-liners used with metal-sided above-ground pools. Your liner will not dry out, become brittle, crack or rip and tear like the non-reinforced liner material.


Characteristics of Your Pool
Punctures, Pinhole Leaks, and Drip Leaks: It is not uncommon, that during assembly, your liner develops a small puncture or pinhole leak. These punctures are caused by various reasons (something was dropped on the liner, something poked through the liner during the install, it was dragged over an abrasive surface, etc.). although these kind of punctures are not covered under warranty, they do not have any structural effect on your liner or warranty and are easily fixable using the repair kit included.


An Out-of-Level Pool: There is no way to predict what your ground will do when thousands of pounds of water weight are placed on top. Despite all your best efforts, the pool may still end up being out-of-level. This may require you to drain, disassemble, and remove the pool so you can re-level (and possible re-flatten) the pool site. We reserve the right to void your warranty if your pool is out of level or uneven.


Never Use Blocks to Level Your Pool: It is common misconception that you can make this type of pool level by placing blocks, tiles, wood or other rigid surface underneath the base U-pipes. This may keep the frame level but will not be leveling the pool liner. We reserve the right to void your warranty if your pool is out of level or uneven.


The Pool Wall is “Bowing” In: “Bowing” is a natural characteristic of a soft-sided pool. This “Bowing” may be much more dramatic and profound during filling. This is because the water weight is pulling the liner downward forcing the top rail frame to lean in. In most cases, this bowing will decrease as the water level rises. However, it is not uncommon for slight bowing to remain. If your ground has settled at all, or is slightly out-of-level, one side may bow more than another.

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